Refund Policy

At Jore Jewellery, every piece is thoughtfully selected to become part of your story. We want you to have a smooth and transparent shopping experience, from placing your order to receiving your jewellery.

This Refund Policy explains when refunds may be available, how to request one, and what to expect during the refund process.

1. Refund Eligibility

Refunds are subject to our Return & Exchange Policy and applicable consumer protection laws in India.

A refund may be considered in circumstances such as:

You receive a damaged or defective product.
You receive an incorrect product.
Your order is cancelled and the cancellation is approved.
Your return is approved under our Return & Exchange Policy.
Your order cannot be fulfilled after payment has been received.
A refund is otherwise required under applicable law.

Products returned for reasons other than damage, defects or incorrect fulfilment must meet the eligibility conditions specified in our Return & Exchange Policy.

2. Non-Refundable Products

Certain products may be excluded from standard returns and refunds for hygiene, personalisation or other legitimate business reasons, provided these exclusions are communicated appropriately and permitted by applicable law.

These may include:

Earrings or other jewellery designated as non-returnable for hygiene reasons.
Custom-made, personalised or engraved products.
Products clearly marked as final sale or non-returnable before purchase.

These exclusions do not limit any rights or remedies available under applicable law, including those relating to defective, incorrect or misrepresented products.

The return procedure takes 8–9 working days to complete, as it involves product pickup, quality checks, inventory verification, and the issuance of store credit or a credit note. Please note that cash refunds are not available

3. Damaged, Defective or Incorrect Orders

We take care to ensure that your order reaches you in the expected condition.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

Your order number.
A description of the issue.
Clear photographs or a short video showing the product and the issue.
Photographs of the packaging, where relevant.

Our team will review your request and communicate the appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, repair or refund.

Please retain the product and its packaging until our team provides further instructions.

4. How to Request a Refund

To request a return, follow these steps:

Step 1: Contact Our Team

Email us at info@jore.co.in

Step 2: Share Your Order Details

Provide your order number, registered contact information and reason for requesting a credit note.

Step 3: Submit Supporting Information

If your request concerns a damaged, defective or incorrect product, provide photographs or videos to help us assess the issue.

Step 4: Request Review

Our team will review your request and inform you whether a return, inspection or additional information is required.

Step 5: Refund Processing

Once your credit note is approved, we will initiate the refund using the applicable payment method and communicate the expected processing timeline.

Please do not send a product back before receiving return instructions from our team.

5. Refund Processing Time

Once a credit note and gift card has been approved, we aim to initiate the refund within 5–7 business days, subject to any necessary return inspection or verification.

After initiation, the time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

If a refund has not appeared within the communicated timeframe, please contact our support team with your order number.

Any mandatory refund deadlines under applicable law will take precedence over the indicative timelines stated above.

6. Refund Method

Credit note will generally be issued to the original payment method used for the purchase, wherever feasible.

For example:

Credit or debit card: The refund will be processed through the applicable payment provider.
UPI: The refund will generally be returned through the applicable payment channel.
Net banking or other online payments: The refund will be processed through the original payment method wherever supported.
Cash on Delivery (COD): We may request the information necessary to arrange an appropriate refund through a verified alternative method.

We will communicate with you if additional information is required to complete the refund.

Please share payment or banking information only through the official channels specified by our support team. Never share your OTP, PIN or password.

7. Shipping Charges

Shipping charges and other order-related fees will be handled according to the circumstances of the credit note and applicable law.

Where a refund is approved because of a verified product defect, incorrect fulfilment or another issue attributable to Jore Jewellery, the applicable shipping charges will be addressed as required by law and our relevant policies.

For other approved returns, any applicable deductions or non-refundable charges must be consistent with the terms communicated before purchase and applicable law.

8. Order Cancellation & Refunds

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may be accepted before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible through the standard cancellation process, and our Return & Exchange Policy may apply.

If your cancellation is approved after payment, the refund will be initiated using the applicable payment method.

If Jore Jewellery cancels an order after payment has been received, the applicable refund will be processed and communicated to you.

9. Partial Refunds

In certain circumstances, a partial refund may be appropriate where permitted by applicable law and the relevant policy terms.

Any proposed deduction or partial refund will be explained to the customer before it is finalised, wherever required.

No deduction will be applied where it is prohibited by applicable law.

10. Refunds for Lost or Undelivered Orders

If your order has not arrived within the expected delivery period or is marked as delivered but has not been received, please contact us.

We will coordinate with the relevant shipping partner to investigate the matter.

If the order is confirmed to be lost, cannot be fulfilled, or otherwise qualifies for a refund, we will communicate the available resolution and process any applicable refund in accordance with our policies and applicable law.